No need to scour your web page for a contact form. It eliminates any friction preventing customers from getting in touch with you.
WUALA WIDGET HOW TO
Don’t have a knowledge base yet? Learn how to create one!)įor the things you can’t be proactive about or resolve via self-service, a web widget offers easy access to your customer service team (or to whoever is answering emails). These little things add up to make a huge impact on customer experience. UX gets a nice bump with these kinds of features-they’re proactive and customer-centric.
WUALA WIDGET TRIAL
Here’s how your knowledge base articles will appear in the widget- access your free trial to get started.Īnd-this is pretty cool-when visitors start typing their inquiry, the Groove widget automatically recommends certain knowledge base articles. Your customers will end up finding answers through self-service resources rather than needing to email you or reach out through social media and wait for a response. This is where that 33% drop in support volume enters the picture. Select a color scheme and customize text to engage your customers.įor those with a knowledge base, a web widget encourages visitors to check it out before emailing support. Keep everything consistent so customers don’t feel disrupted at any point in their journey. Once you “pop” open the bubble, even more customizations allow you to adjust colors, logos, and text. Widgets in the wild! Some examples of how our customers customize their widget icon to fit their aesthetic. Make sure it speaks to your overall brand. Align your widget design to look and feel similar to your website aesthetic.Įven the little widget icon or help bubble can make a big difference in customer engagement and user experience. We’ll start by focusing on customization features of the widget. The goal is to support customers with as little friction as possible. The examples below range from SaaS to e-commerce to education. Any business can benefit from a website widget.
Let’s take a look at a few different examples of Groove’s support widget out in the wild. Enable them to start a live chat conversation.Īdding a web widget increases support visibility, customer engagement, and just about every other aspect of the customer experience.Allow visitors to easily message your team, and.Nudge customers to use self-service resources,.The goals of a support web widget are to: Or to search the site for a “contact us” form. Support widgets make it easy for customers to get help on every web page of your site. The most popular web widgets for small businesses and e-commerce websites offer access to customer support or customer success teams to help drive sales or answer common questions.Ī website widget for customer service gives your users direct access to contact you or to quickly browse your knowledge base.
WUALA WIDGET CODE
Website widgets are relatively easy to set up, with copy-and-pasteable code blocks you can embed into your website without changing (or even fully understanding) the entire code framework of your website host. What is a web widget?Ī web widget is a component that can be added to a website or application as a stand-alone feature. We’ll break down a broad definition of the term, show you some examples from our own customers (mostly small business owners!), and walk through exactly how to add one to your website. It holds the power to both decrease support volume while increasing customer engagement. Presumably, you haven’t thought much about these little widgets before.Īfter all, the best user experiences typically go unnoticed.īut, adding a widget to your website can lead to huge returns for your business. You know that little “Help” bubble on the bottom corner of a website? That’s a web widget.
WUALA WIDGET INSTALL
There’s no reason not to install a web widget
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